From Incubation to Adoption: Mastering the "AI-nization" of Global Operations

Cai Ting, Chief AI Officer at Rakuten, reveals the "AI-nization" framework to bridge the gap between AI incubation and real-world production.

By: AXL Media

Published: Mar 7, 2026, 6:14 AM EST

Source: World Economic Forum

8 Drivers of the AI-nization Framework

To guide organizations through the agentic era, Ting outlines eight critical drivers that transform AI from a tool into a core institutional capability:

Vision and Strategy: Moving past disjointed programs to chart a long-term course.

Set the Target: Implementing horizontal and vertical KPIs like the "Triple 20."

AI Safety and Governance: Establishing ethical codes and transparent engineering solutions.

Customer Focus (Omotenashi): Using AI to mindfully anticipate and exceed customer expectations.