customer service News
Latest articles and news about customer service on AXL Media.
Latest Articles
- UnitedHealthcare CEO Details AI-Driven "Consumer Resolution" Model to Repair Healthcare Trust
Published: Apr 9, 2026
Section: Companies & Industry
In a first-person report for Harvard Business Review (May–June 2026), UnitedHealthcare CEO Tim Noel unveiled the results of the company's Consumer Resolution Center (CRC). By combi...
- In-N-Out President Rejects Mobile Ordering to Preserve Customer Service and Food Freshness
Published: Apr 9, 2026
Section: Companies & Industry
Lynsi Snyder-Ellingson, the owner and president of In-N-Out Burger, confirmed during a recent presentation at Pepperdine University that the chain has no plans to implement mobile...