Corporate Executive Commends Mutual Benefits Assurance For Efficiency In High Frequency Claims Settlement

RAP Building Solutions executive Abdelhamid Abdelrahman shares his success with Mutual Benefits Assurance, citing fast vehicle insurance claims as a win for trust.

By: AXL Media

Published: Apr 22, 2026, 4:44 AM EDT

Source: Information for this report was sourced from The Nation Newspaper

Overcoming Skepticism In The Insurance Market

A long-standing customer of Mutual Benefits Assurance Plc is providing a vocal defense of the Nigerian insurance industry by sharing his positive experiences with claims settlement. Abdelhamid Abdelrahman, an executive at RAP Building Solutions Ltd, admitted to having initial doubts about the efficiency of the insurer due to its age. According to Abdelrahman, many Nigerians view insurance as a promise that may not be fulfilled; however, his firsthand engagement with Mutual Benefits since 2023 has fundamentally changed his perspective on risk management.

Testing Efficiency Through Vehicle Insurance Claims

The executive’s confidence in the system was built through a series of practical tests involving his company’s vehicle fleet. Abdelrahman noted that his first claim in 2023 was processed "in no time," a result that encouraged him to continue the partnership. Since that initial incident, he has successfully filed and resolved multiple claims on various vehicles within his corporate fleet. According to the executive, the consistent level of speed and responsiveness from Mutual Benefits has turned insurance from a questionable expense into a standard operational requirement for his business.

The Role Of Physical Accessibility In Building Trust

Beyond the financial settlement of claims, the physical presence of the insurer played a significant role in establishing the initial business relationship. Abdelrahman explained that his engagement with the company began four years ago, largely influenced by the proximity of a Mutual Benefits office to his business environment in Lagos. According to his account, having an office close by made it easier to walk in, engage with staff, and ask technical questions. This level of accessibility served as a crucial foundation for building long-term trust.