Chaotic EU Visa Rollout Triggers Severe Travel Delays and Financial Loss for Easyjet Passengers

New EU Entry/Exit System causes 3-hour airport queues. Learn why Easyjet passengers are losing thousands and who is liable for missed flights.

By: AXL Media

Published: Apr 14, 2026, 10:07 AM EDT

Source: Information for this report was sourced from City AM

Systemic Failures at the Schengen Border

The debut of the European Union’s Entry/Exit System (EES) has resulted in widespread disruption across major transport hubs, leaving British travelers stranded and facing unexpected costs. Under the new protocols, non-EU nationals, including UK citizens, are required to register biometric data such as facial scans and fingerprints upon entering the Schengen zone. While the digital record remains valid for three years once established, the initial rollout has been marred by reports of technical failures at kiosks, significant staff shortages, and hours-long queues that have overwhelmed airport infrastructure.

Operational Crisis at Milan Linate

The practical consequences of these systemic issues were felt acutely on Sunday at Milan’s Linate airport, where more than 100 passengers missed an Easyjet flight to Manchester while trapped in passport control. Despite the airline holding the aircraft for nearly an hour to accommodate the backlog, the flight was forced to depart to comply with safety-regulated crew operating hours. While Easyjet offered free flight transfers to those affected, some travelers reported spending over 1,000 Pounds on last-minute alternative tickets to return to the UK, highlighting the severe financial impact of the border delays.

Legal and Liability Frameworks for Travelers

A significant concern for passengers is the lack of legal recourse for delays originating at border control. Under current regulations, airlines are only held responsible for disruptions they directly cause, such as mechanical failures or crew scheduling issues. Visa and border processing delays are classified as being outside of an airline's control, meaning any assistance offered, such as rebooking, is a courtesy rather than a statutory right. This leaves passengers in a vulnerable position, as they are technically liable for their own failure to reach the gate on time regardless of the queue length.